Shipping and Delivery
1. Order processing time
Order processing time is within 1-3 working days. Please note that your order may take longer to deliver if we receive a larger volume of orders. If a significant delay is expected in the delivery of your order, we will contact you by email or phone.
2. Delivery time
Estimated delivery time is 7 – 15 business days (may be longer depending on destination). Deliveries will be made Monday through Friday (excluding holidays). Signature required upon delivery.
However, there may be situations we cannot handle before, think like: weather conditions or logistical difficulties can cause minor delays. Please allow additional conversion days to accommodate business transactions. If there is a delay in the conversion process, we will contact you via email.
Shipping units that have been operated cannot be changed or canceled.
3. Operating costs
Standard conversion operating fee is $6.99 for all orders.
4. Slow shipping
If your package takes more than 30 days to arrive, we will refund you the full amount of your order.
If your package does not arrive on time, please submit a request and we will respond within 12 hours. Thank you for your showing and support.
If the conversion tracking status is complete but you have not received your order yet, please check your home first as it may be hidden somewhere. If this doesn’t work, please contact the conversion tool we provided in your email notification about the status transfer.
5. Your package is defective/damaged
We will take special care to ensure your order arrives in the best condition. If your order was damaged, we are sorry. Please email us at [email protected] within 7 days with a photo of the damaged product, your order number, and any other information you may have on your customer’s order. customer so we can quickly resolve this issue. We will get back to you with a reply as soon as possible!
6. Contact us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact our customer support team:
Email: [email protected]
Phone: +1 205-779-3890
Business address: 48 S 12th St, Kansas City, KS 66102, USA
Working hours: 8am – 5pm (from Monday to Friday)